‘Make Booking Online’ revolutionises legal service and consultancy businesses by offering a comprehensive system for online booking, appointment management, service management, and staff scheduling. Enhance client satisfaction and operational efficiency with automated reminders and streamlined processes. Here’s how:
System Setup and Configuration: Legal Services and Consultancy
1 Set Up Your Business Profile
- Navigate to Administration \ Advanced Settings
- Open the “Business Profile” list.
- Enter your “Contact Details”, Social Media Details" and links, “Postal Address”, and “Location Info”.
- Upload your “Business Logo” files, including logo (recommended size: 180x70 pixels), logo sign (no text, recommended size: 128x128 pixels), banner (recommended size: 1200x500 pixels), and side image (recommended size: 450x300 pixels).
2 Define Your Business Hours
- Navigate to Administration \ Advanced Settings
- Open the “Business Profile” list.
- Click on the “Business Hours” item.
- Set your business days and hours of operation (e.g., Monday to Saturday, 9am to 5pm).
3 Configure Your Booking Settings
- Navigate to Administration \ Advanced Settings
- Open the “Booking Services” list.
- Click on the “Booking Service Settings” item.
- Set the “Booking Time Block” to 30 minutes.
- Specify the “Max Number of People Allowed for Each Booking” as 1.
- Limit the “Max Number of Concurrent Bookings” to 10.
- Open the “Extended” tab and Enable “Show popular items”, “Show services”, and “Show operators” (if you have more than one person giving the service, otherwise, disable it). Disable “Show number of people”.
- Enable “Get Client Mobile” and “Client Mobile is Required”. Also, Enable “Get client email” and “Client Email is Required” to get your clients' email addresses.
- Enable “Notify Client by SMS” and “Notify Client by Email” under the “Notifications” tab.
4 Create Operator Profiles
- Navigate to Administration \ Advanced Settings
- Open the “Booking Services” list.
- Click on the “Operators” item.
- Add your staff profiles, including their first name, last name, display name, and schedule.
- Specify each operator’s work schedule, e.g., Monday, Tuesday, and Friday from 9am to 5pm.
5 Set Up Your Services
- Navigate to Administration \ Advanced Settings
- Open the “Booking Services” list.
- Click on the “Services” item.
- Create your services, such as “Initial Consultation”.
- For each service, specify details like name, duration (30 minutes), cost ($250), cost description, and display color (blue).
- Assign operators to services based on their availability and skills.
- For each service, enable “Online Booking Allowed”.
- Customise the “Online Booking Name” and description, e.g., “Standard Session, Initial Consultation (From $250)”.
6 Configure Advanced Settings
- Navigate to Administration \ Advanced Settings
- Open the “System Settings” list.
- Click on the “Automation Rules” item. You can define custom notification content and add a cancellation link to email/SMS notifications here.
- You can also manage “Operator Schedule” and “Public Holidays” in the Administration section.
7 Go Live and Start Accepting Online Bookings
- Once you’ve completed the setup, your ‘Make Booking Online’ system is ready to launch.
- Start promoting your online booking service to manage your clients' appointment requests.